Team Biographies
About Us
Who We Are
ICRMS Team BIOGRAPHIES
ICRMS is a multi-talented insurance consulting and risk management firm. We work with insurance organizations that offer alternative risk vehicles, public entity pooling services and property/casualty, workers' compensation and health and benefits products and services.
Mark Nestor - AAI, ARM, CWCP, LIC
President and founder of ICRMS
Mark has extensive experience with over 30 years in the development, daily management and operation of multi-lines property/casualty and workers' compensation programs. His experience is on both a regional and national basis. He has been responsible for the development and management of six public entity pools with annual premiums in excess of 100M. Mark has worked with over 80 property/casualty group programs on a detailed basis providing consulting services. These activities included management, operations reviews and strategic planning facilitative services for program based clients. He has also provided consulting services for “A” rated multi-lines carriers. Mark has a strong working knowledge of alternative risk, traditional carriers and agency activities with an emphasis on operations and delivery of client services. He has received the Accredited Advisor in Insurance, the Associate in Risk Management and the Certified Workers Compensation Professional designations. He also has a BA in Political Science.
Jill Lewis, CWCP
Vice President and co-founder of ICRMS
Jill has substantial experience in the management and administrative operations of a major TPA and an "A" rated carrier with property/casualty and workers' compensation programs. She was responsible for the management of a large national affinity insurance program with policyholders in over 30 states. This annual gross written premium was in excess of 100M. Jill's background also includes marketing, underwriting, policyholder management and claims auditing as well as complete implementation and servicing of multi-lines alternative risk products. She is a team leader for program and claims auditing, process evaluations, enhancements and core management reviews. She has over 24 years in public sector experience along with 12 years commercial benefits experience. Jill has a BA in Sociology, and a Certificate in Quality and Operations Management.
Connie Higdon
Senior Consultant - Claims Auditor
Connie was the workers compensation assistant claims manager for a large southern public entity pool for 20 years. She also performed internal audits to insure claim quality, correct coverage analysis, correct reserving and timely resolution of claims. She was the team manager for implementation of new medical bill review software programs as well the project manager for the implementation of a new claims software system over a 3-year period.
Overall, Connie has 30+ years of experience in the investigation, coverage analysis, negotiation, litigation, and successful resolution of complex claims.
Connie attended Austin Community College and the University of Texas at Austin.
Bob Sullivan
Senior Consultant - Claims Auditor
Bob has over 30 years of property/casualty and workers compensation experience as a claims adjuster, claims manager, reinsurance auditor and Vice President of Claims for an admitted carrier providing public entities insurance coverages in 42 states.
Prior to joining ICRMS, he held the position of Vice President of Claims for a national A-rated public entity insurance company writing General Liability, Auto Liability, Professional Liability, Employment Practices Liability, Environmental Liability, Workers Compensation and Commercial Property insurance. Bob was responsible for ensuring claims best practices and processes were adhered to and in line with the corporate goals and objectives of the company.
During his career, Bob has revised claims handling manuals and procedures and conducted annual training seminars. He has been a speaker at claims industry seminars and participated as a presenter in web based educational training seminars. He has extensive experience with claims audits, financial audits and actuarial reviews.
Bob attended Southern Connecticut State University and Middlesex Community College.
