ICRMS is a multi-talented insurance consulting and risk management firm. We work with insurance organizations that offer alternative risk vehicles, public entity pooling services and property/casualty, workers' compensation and health and benefits products and services.

Mark Nestor - AAI, ARM, CWCP

President and founder of ICRMS

Mark has extensive experience with over 30 years in the development, daily management and operation of multi-lines property/casualty and workers' compensation programs. His experience is on both a regional and national basis.  He has been responsible for the development and management of six public entity pools with annual premiums in excess of 100M.  Mark has worked with over 30 property/casualty group programs on a detailed basis providing consulting services. These activities included management, operations reviews and strategic planning facilitative services for program based clients. He has also provided consulting services for “A” rated multi-lines carriers. Mark has a strong working knowledge of alternative risk, traditional carriers and agency activities with an emphasis on operations and delivery of client services. He has received the Accredited Advisor in Insurance, the Associate in Risk Management and the Certified Workers Compensation Professional designations.  He also has a BA in Political Science.

Jill Lewis

Vice President and co-founder of ICRMS

Jill has substantial experience in the management and administrative operations of a major TPA and an "A" rated carrier with property/casualty and workers' compensation programs. She was responsible for the management of a large national affinity insurance program with policyholders in over 30 states.  This annual gross written premium was in excess of 100M. Jill's background also includes marketing, underwriting, policyholder management and claims auditing as well as complete implementation and servicing of multi-lines alternative risk products. She is a team leader for program and claims auditing, process evaluations, enhancements and core management reviews.  She has over 15 years in public sector experience along with 12 years commercial benefits experience. Jill has a BA in Sociology, a Certificate in Quality and Operations Management and is pursuing her Master's in Business Administration.

Alan Kindig ARM, BS

Senior Consultant

Al has over 35 years of experience in the property / casualty and workers compensation industry. He has a strong knowledge of workers compensation, casualty and property claims adjusting and claims management servicing activities.

Al has developed claims operating procedures and business protocols for multiple lines of insurance coverages. He has held positions with his former companies as National Audit Director, National Claims Coordinator, Assistant Vice President of Claims, Claims Manager, Field Claim Adjustor and Claim/Reserve Analyst. Al has worked with national carriers, national TPA's, captives and group association insurance programs.

Al has the ARM designation and a BS degree from Rider University. He participates in multi-line claims audits, claims analysis, claims systems review and claims management reviews for both property/casualty and workers’ compensation lines of business. He has audited a substantial number of commercial insurers, captives, self insureds and public entity pools in 40 states.

Frank Smith - SCLA

Senior Consultant

Frank has over 34 years experience in the property/casualty and workers' compensation industry.  He has a comprehensive knowledge of company claims management training along with substantial experience for daily property/casualty and workers' compensation claims handling systems and practices. Frank has been active in designing, reviewing and implementing claims management systems for large volume insurance programs.  He was responsible for all claims management activities as a 13 state Claims Center Director for a major national "A" rated insurance carrier. He has business skills in leadership, time management, conflict resolution, change and project management along with his practical day to day claims operations knowledge. Frank has undertaken claims analysis, systems review, claims auditing and management review services for ICRMS in both the property/casualty and workers' compensation lines of business.

Wayne Austin - ARM, AIM

Senior Consultant - Claims Auditor

Wayne has over 30 years of multi-line claims management / handling experience as a Corporate Risk Manager, Regional Claims Manager and Field Claims Adjuster. He has co-authored Litigation Management Guidelines for a national TPA for both property/casualty and workers compensation claims. Wayne has also developed national claims handling services standards for claims auditing services. He participates in multi-line claims audits, claims analysis, claims systems review and claims management reviews for both, property/casualty and workers compensation lines of business with ICRMS clients. Wayne has audited a substantial number of commercial insurers, TPA's and public entity pools around the country during the past 12 years.

Donna Douglas, Retired CHP

Law Enforcement Consultant

Donna works with the ICRMS team in the capacity of reviewing field service, loss control, education and training services provided to law enforcement agencies that may receive insurance and risk management services from public entity pools. Her experience includes over 25 years with the California Highway Patrol in road patrol, accident investigation, area field training, field supervision and auditing of both internal procedures and field practices. Donna holds an Associate in Criminal Justice and has over 10 different award certificates and certifications with the CHP. She is part of the onsite / offsite ICRMS evaluation team to conduct performance reviews of pools or their TPA's law enforcement support services. Her knowledge and hands on experience from "live" law enforcement risk management situations assists ICRMS in evaluating the present pool-TPA servicing levels that are important in proactive risk management.

ICRMS prior experience in working with Pools providing professional liability coverages to police officers, sheriffs and other law enforcement personnel has taught us that you need an "officer" to talk and understand an "officers" needs and concerns. Prior "in the field" law enforcement experience cannot be replicated via manuals or in a simulator.

Richard Wickert - CPCU

Senior Benefits Consultant

Dick has over 30 years of experience in the Benefits and Workers' Compensation industry.  He founded a consulting organization that has worked with health care related entities and employer groups to prepare each for the advent of managed care, HIPPA Compliance, and to improve internal operational efficiencies.  He specializes in the design, development and administration of managed care products and smart technology for healthcare.  Dick has written a "How to" manual on the formation and operation of a TPA.  The manual, The Business Guide for TPA Operations and its updated version, The Business Guide for TPA/Managed Care Operations is currently in use by TPAs around the country.  He began his career in 1967 with a large national adjusting firm as a Workers' Compensation/General Liability claim specialist.  He served as corporate risk manager for a large multinational corporation.  In 1979, he began his own Third Party Administration firm and merged it with a major midwest TPA specializing in self-funded pooled workers' compensation programs.  Dick holds a BS degree along with the Associate in Claims (AIC) and Charter Property Casualty Underwriter (CPCU) designations.

Steve Hendricks - BS

Operational Infrastructure Consultant

Steve has 15 years experience working in Information Technology sector and works with the ICRMS team to evaluate and audit operational infrastructure, data security practices, and Cyber Liability for our clients. A programmer and techie at heart, he has worked internationally for organizations including the London Metropolitan Police and BAE Applied Intelligence on secure mobile applications. Steve has helped clients evaluate their use of technology, and advises on legacy application migration, data security protocols, the adoption of micro-service architectures, and mobile application strategy & implementation. He is well versed in cloud infrastructure & data security, and he has done extensive development work in the Java ecosystem for applications running in the JVM. Steve holds a BS in Finance from Michigan State University.